Brought car in for a belt fix and to check the brakes. They ended up doing a full report of the car without telling us which is fine but then charged us 110.00 for that service and simply tightening a belt. Then they said we needed so much work on the car. So much stuff that it seemed they were not being truthful or were out to make a lot of money. One issue was the brakes which we knew needed to be replaced. They said the cost for the brakes were going to be 945.00. I don't know much about cars but I do know that seems high. I called several other places and asked what it would cost and the same service was anywhere from 500.00- 550.00. Sorry I can't trust people like that! It seemed like they were trying to rip us off. Maybe that wasn't the intention but I don't agree with doing the report without asking and saying there is a fee. I also think the price was so extreme....almost double that I will never use these people again.
Mr. Strickland, we strive to do our best every time , but obviously this time we failed. It's our job to ensure that everything that occurs in the evaluation and service of your vehicle is understood thoroughly by you, or in this case, your wife who brought the vehicle in for service. Even though we have a signed work order from when the vehicle was dropped off with the charges that would be incurred, we must not have explained the charges thoroughly enough and verified that they were understood. The charges were to cover the labor for the belt adjustment and the brake inspection. After all, we have to cover the expenses of our technicians and the equipment used or we wouldn't be able to keep our doors open. As far as the full inspection report we emailed you, that is a service that we provide for free and is greatly appreciated by most of our clients who want to know the state of their vehicle. It's our responsibility to let our clients know if there is anything that is in need of service. It's in the best interest of both the client and our shop, especially if it's safety related as many of the items on your vehicle were. For example, if a vehicle comes in for a simple maintenance service and we don't look over the vehicle, and a day later a worn suspension/steering component fails causing the driver to lose control of the vehicle, who's liable then? Most likely us. Do we make a living in the process of doing this? Of course, but it's an honest living. We never "upsell" anything that is not needed and we work with our clients to prioritize what needs to be done now and what can wait. We always welcome clients to obtain a second opinion and also shop around, but while shopping around, you may not be getting the same quality of parts, workmanship, and warranty. The other shop may not even be estimating the complete job since they haven't put eyes on it themselves. Are we the cheapest in town? No. We don't want to be. But, we are fair. We compensate our staff very well, provide them with constant training and updated equipment, and ensure they and their families have an excellent quality of life. We charge accordingly to accomplish that. Anyway, I'm so glad you provided some feedback that we can grow from. If you'd like to provide more suggestions on how we can improve, please contact us so we can make it right. I'm terribly sorry we dropped the ball this time and we are committed to making sure this type of miscommunication doesn't occur again. Thank you for your time. -Andy
- Legacy Auto-Tech