Dishonest staff. Took our car into get a quote and they tricked my wife into signing a paper that authorized $200 whether they did the work or not. Had to report them to the BBB. Would not recommend.
Justin, myself and the rest of our staff are baffled over this situation. Here's why: Your wife visited us to obtain an estimate for three concerns. She wanted a quote for labor to install an Air Conditioning Compressor, there was a shimmy in the front end/steering wheel at all times, as well as a red brake warning lamp that would illuminate when turning either direction. We didn't want to install a compressor as she requested because we were concerned it wouldn't correct the symptom. We informed her that we would need time to diagnose the three concerns so that we could provide an accurate estimate and be sure she was getting the repairs she, needed-no more, no less. We informed your wife that between the three different concerns it would total roughly $200.00 which included labor, air conditioning refrigerant, and leak detection dye. The labor included road testing, inspection of the steeering & suspension system for the shimmy concern, inspection of the brake system for the brake warning lamp, and evacuating/recharging/inspecting AC system. After this clear discussion about the process and cost for initial diagnostics, she scheduled an appointment. The night before or morning of her appointment, your wife used an after-hours key drop envelope to drop off the vehicle. She filled out the envelope with all of the concerns that were previously discussed, wrote "$200", drew a "smiley-face", and signed in the area approving the aformentioned diagnostic costs. We not only performed all of the diagnostics for that cost, but the vehicle left here with working air-conditioning, no shimmy in the steering wheel, and a full description of the condition of your braking system. We actually REPAIRED two of the concerns for the cost of the diagnostics. The vehicle also needed brakes on all four wheels, but that repair was declined, so the brake warning lamp remained on. Here's something to think about: If we would've installed the A/C Compressor as requested, it would've cost you hundreds more and it wouldn't have been necessary. We actually saved you money by going through the proper process to determine what you needed. On top of that, your conditions were not only diagnosed, but corrected. Everything, including prices were discussed and agreed upon ahead of time. I strongly hope that you reconsider keeping this review posted as it is completely false. I can't help but notice that 1-star, negative reviews are becoming a trend for you. We are 100% honest, 100% of the time. If we were anything but, we wouldn't last.
- Legacy Auto-Tech